AI-powered IT support that keeps the business moving.
FixIt 365 brings ticketing, tracking and automation into Microsoft Teams. Employees get help fast, technicians get context and Copilot suggestions, and IT leaders get SLA visibility — without another SaaS tool or another login.
Simplify support. Keep everyone productive.
AI-powered assistance
Copilot-driven suggestions and guided self-help resolve incidents faster.
Seamless Microsoft 365 integration
Raise and manage tickets directly in Teams, Outlook and SharePoint.
SLA management
Track, measure and enforce service levels to keep IT commitments on target.
Employee-centric design
A simple, intuitive interface so employees get help quickly and easily.
Scalable & flexible
Adaptable to your processes, from a growing business to a global enterprise.
Actionable insights
Built-in Power BI dashboards give visibility into performance and trends.
From ticket to resolution
Effortless, wizard-style ticket creation
Users submit IT support tickets quickly and easily — minimising complexity while capturing everything technicians need.
One place to work a ticket
Assign, change status, add notes and attachments and follow the timeline from a centralised technician dashboard.
Copilot inside the helpdesk
Guided self-help for end users and contextual recommendations for support staff — grounded in your own knowledge base.
A full timeline of every ticket
Status updates, changes, attachments and assignments captured for transparency and accountability.
Everything included
Effortless ticket creation
A simple wizard for submitting support requests.
Detailed ticket view
Assign, status, notes, attachments and timeline in one dashboard.
File attachments
Screenshots, logs and documents stored with the ticket.
Internal notes
Private notes between colleagues for context and hand-overs.
Timeline / audit log
Full history of every action on a ticket.
Resolutions & knowledge capture
Turn recurring fixes into knowledge base articles.
Self-service knowledge base
Built-in FAQ reduces ticket volume and encourages self-resolution.
Copilot integration
AI-powered self-help and recommendations.
SLA tracking & reporting
Service-level compliance and performance metrics in Power BI.
FixIt 365: your questions answered
How do employees raise a ticket?
Through a simple wizard in Microsoft Teams, the web app or from Outlook. Users pick a category, describe the issue, attach screenshots or logs and submit — no training needed.
What does Copilot do in FixIt 365?
For end users it offers guided self-help from your knowledge base before a ticket is raised. For technicians it suggests resolutions and context from similar tickets, speeding up first-time fixes.
Can we track SLAs?
Yes. Service levels are defined per priority or category, tracked automatically and reported in Power BI so you can see compliance and trends.
Is there a knowledge base?
Yes — a built-in FAQ / knowledge base lets users self-resolve common issues, and technicians can turn resolutions into articles with one click.
Does it integrate with Teams, Outlook and SharePoint?
Yes. FixIt 365 is a Teams app, works with Outlook for notifications and stores attachments and articles in SharePoint within your tenant.
Can we use it beyond IT?
Absolutely — facilities, HR requests and internal services teams use the same workflow engine with their own categories and SLAs.
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Give your IT team a helpdesk people actually use
Book a demo of FixIt 365 in Teams and we will configure a free trial with your categories and SLAs.