Fixit365 is a modern, intuitive ticketing and helpdesk solution built to empower organisations with efficient issue management and exceptional user experience.
Leveraging the capabilities of Copilot and seamless integration with Microsoft Teams, Fixit365 simplifies ticket resolution and enhances collaboration.
Simplify support. Fixit365 brings ticketing, tracking, and automation into Microsoft Teams, keeping your team productive and connected.
Resolve incidents faster with Copilot-driven suggestions and automated responses.
Raise and manage tickets directly in Teams, Outlook, and SharePoint.
Track, measure, and enforce service levels to keep your IT commitments on target.
A simple, intuitive interface ensures employees get help quickly and easily.
Adaptable to your processes, whether you’re a growing business or a global enterprise.
Built-in Power BI dashboards give you visibility into performance and trends.
Fixit365 is a user-friendly IT service management tool designed to streamline support operations and boost productivity. It enables seamless ticket creation, offers a robust FAQ section for self-service, and integrates Copilot for AI-driven issue resolution.
With features like notes, file attachments, and a detailed timeline for ticket tracking, Fixit365 ensures complete visibility and efficiency.
Fully customizable and integrated with Microsoft Teams, it aligns with your organization’s unique workflows for a seamless and connected IT support experience.
A simple, wizard-style interface lets users submit IT support tickets quickly and easily—minimising complexity while boosting efficiency.
A centralised dashboard where technicians can assign tasks, change statuses, and manage notes, attachments, and timelines—all in one place.
Each ticket includes a dedicated area to store and access relevant documents, like screenshots or logs, keeping everything organised and easy to retrieve.
Support staff can add private notes to tickets—ideal for sharing context, updates, or guidance between colleagues for better collaboration.
Captures a full history of ticket activity—status updates, changes, attachments, and assignments—for transparency and accountability.
Intuitive workflows let technicians resolve issues efficiently. For recurring problems, resolutions can be added directly into a knowledge base.
A built-in FAQ allows users to find answers for frequent issues, reducing ticket volume and encouraging self-resolution.
Fully integrated as a Teams app, Fixit365 allows users to log and track tickets without leaving their daily collaboration environment.
Seamlessly integrates Microsoft Copilot—offering guided self-help for end users and contextual recommendations for support staff.
Tracks service-level agreement compliance to ensure issues are resolved on time and provides clear visibility into performance metrics.
LogiSam is a dedicated IT consultancy firm specialising in Microsoft technologies, committed to helping organisations achieve their digital goals.
20-22 Wenlock Road, N1 7GU, London
+44 (0) 20 8050 8650
Office 104/105 Level 1, Emaar Square – Building 4 Sheikh Mohammed Bin Rashid Boulevard Downtown Dubai
+971 585007996
FixIT 365 is a helpdesk and ticket management system built on Microsoft 365 and Power Platform, designed by Logisam, to streamline internal support across your organisation.
It enables teams to efficiently handle IT support requests, track tickets, and manage workflows through a centralized, user-friendly interface. Whether in the UK or Dubai, Fixit 365 helps businesses enhance productivity and deliver faster, smarter IT solutions services powered by Microsoft technology.
Any department — including IT, HR, Facilities, Finance, and Operations — can use Fixit 365 to manage and track service requests efficiently. Designed for flexibility, this IT service management and helpdesk solution empowers teams across all business units in the UK and UAE to streamline workflows, improve collaboration, and deliver faster internal IT support through automated ticketing solutions.
It runs entirely within your Microsoft 365 tenant, with seamless access through Teams, browsers, and mobile devices.
Yes. Users can raise and track support tickets directly from Teams without leaving their workspace.
Yes. An embedded chatbot allows users to ask questions, log issues, or find answers instantly — powered by Microsoft Copilot or your internal knowledge base.
Absolutely. Users can view ticket progress, assigned agents, and updates in real time.
Agents can assign or reassign tickets, add internal notes, attach files, change status, view audit trails, and resolve issues — all from one dashboard.
Yes. Team collaboration is supported through shared notes, attachments, and reassignments.
Every action — from ticket creation to closure — is recorded in an audit log for full traceability and compliance.
Yes. You can configure categories, forms, workflows, priorities, and notifications to suit your organisation.
Yes. FixIT365 integrates with Power Automate, allowing you to create custom automations for approvals, SLAs, and escalations.
FixIT365 works with Microsoft 365 and Power Platform licences. Depending on your setup, you may need Power Apps per-user or per-app plans.
Yes. It inherits Microsoft 365’s enterprise-grade security, including Single Sign-On (SSO), MFA, Conditional Access, and DLP policies.
You do. All data stays within your Microsoft 365 tenant — no external hosting or third-party data storage.
Yes. LogiSam provides full setup, training, and post-deployment support to help your teams get the most out of FixIT365.
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