Fixit365 is a modern, intuitive ticketing and helpdesk solution built to empower organisations with efficient issue management and exceptional user experience.
Leveraging the capabilities of Copilot and seamless integration with Microsoft Teams, Fixit365 simplifies ticket resolution and enhances collaboration.
FixIT365 helps your IT team deliver faster, smarter, and more reliable support.
Resolve incidents faster with Copilot-driven suggestions and automated responses.
Raise and manage tickets directly in Teams, Outlook, and SharePoint.
Track, measure, and enforce service levels to keep your IT commitments on target.
A simple, intuitive interface ensures employees get help quickly and easily.
Adaptable to your processes, whether you’re a growing business or a global enterprise.
Built-in Power BI dashboards give you visibility into performance and trends.
Fixit365 is a user-friendly IT service management tool designed to streamline support operations and boost productivity. It enables seamless ticket creation, offers a robust FAQ section for self-service, and integrates Copilot for AI-driven issue resolution.
With features like notes, file attachments, and a detailed timeline for ticket tracking, Fixit365 ensures complete visibility and efficiency.
Fully customizable and integrated with Microsoft Teams, it aligns with your organization’s unique workflows for a seamless and connected IT support experience.
A simple, wizard-style interface lets users submit IT support tickets quickly and easily—minimising complexity while boosting efficiency.
A centralised dashboard where technicians can assign tasks, change statuses, and manage notes, attachments, and timelines—all in one place.
Each ticket includes a dedicated area to store and access relevant documents, like screenshots or logs, keeping everything organised and easy to retrieve.
Support staff can add private notes to tickets—ideal for sharing context, updates, or guidance between colleagues for better collaboration.
Captures a full history of ticket activity—status updates, changes, attachments, and assignments—for transparency and accountability.
Intuitive workflows let technicians resolve issues efficiently. For recurring problems, resolutions can be added directly into a knowledge base.
A built-in FAQ allows users to find answers for frequent issues, reducing ticket volume and encouraging self-resolution.
Fully integrated as a Teams app, Fixit365 allows users to log and track tickets without leaving their daily collaboration environment.
Seamlessly integrates Microsoft Copilot—offering guided self-help for end users and contextual recommendations for support staff.
Tracks service-level agreement compliance to ensure issues are resolved on time and provides clear visibility into performance metrics.
Best expert service fixit365 in UAE ( Dubai ) and UK
Certified from Microsoft , Best Microsoft service for your business, Fix it 365 for business
LogiSam is a dedicated IT consultancy firm specialising in Microsoft technologies, committed to helping organisations achieve their digital goals.
20-22 Wenlock Road, N1 7GU, London
+44 (0) 20 8050 8650
Office 104/105 Level 1, Emaar Square – Building 4 Sheikh Mohammed Bin Rashid Boulevard Downtown Dubai
+971 585007996
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