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    The problem

    Nest relied on over 30 HR templates in Excel to capture a wide range of change requests—covering everything from adjustments to working hours, department transfers, and name changes to updates in job titles and grades.

    This manual process was tedious and inefficient. Each template had to be individually filled out and sent through email, creating a complex workflow that lacked traceability.

    Tracking the status of requests was a significant challenge, as there was no central system to monitor progress, leading to delays and miscommunication. Without proper visibility, ensuring timely approvals and maintaining accurate records was difficult, causing frustration for both HR staff and employees.

    The Solution

    In just two months, we developed a user-friendly Power App to streamline HR processes. This Canvas Application leverages Dataverse for secure data storage and integrates multiple Power Automates to handle business logic, such as notifications, reminders, and data processing.

    The app dynamically assigns roles, directing users to appropriate screens based on their permissions. To ensure flexibility, we provided the HR team with an interface that allows them to configure change request types, including: fully configure change request types, including:

    • Defining the list of questions (e.g., Effective Date, New Job Title, Manager, Department).
    • Setting the data type for each question (Text, Number, Yes/No, DropDown, People Picker).
    • Creating new change request types and selecting relevant questions.
    • Specifying approval requirements (e.g., Line Manager, HR, Budget Holder).
    • Customizing the help section for each change type, with content displayed on a side panel to guide users through their requests.

    Processing time of the HR Requests was reduced from +5 Working Days

    to an average of 2.5 hours.